Shipping & Returns

Processing

• Orders ship after 24–72 hours of processing (business days).

Estimated Shipping Times

• US Standard: 7-12 business days

• Canada: 7-12 business days

• Europe: 7–12 business days

• Australia & Asia-Pacific: 7-12 business days

You’ll receive a tracking number as soon as your order leaves our facility. Delivery windows are estimates and may extend during holidays or carrier disruptions.

International Duties & Taxes

• Orders ship from the USA. International customers are responsible for any customs, duties, or import fees. Customs inspections can add time to delivery.

Order Changes & Cancellations

• You may request an address change or cancellation until the order enters processing.

• If we’re able to intercept and cancel before processing, a $20 transaction fee per order applies.

• Once an order is marked Processing/Accepted, it cannot be edited or canceled.

Returns

• We offer 30-day returns. Items must be unopened, unused, and in the original packaging.

• Customer is responsible for return shipping.

• Start a return by emailing tryveloure@gmail.com with your order number. We’ll send the return address and instructions.

• Once received and inspected, approved refunds are issued to the original payment method within 10 business days.

Questions? Reach us anytime at tryveloure@gmail.com.