Shipping & Returns

Processing

• Orders ship after 24–72 hours of processing (business days).

Estimated Shipping Times

• US Standard: 7-12 business days

• Canada: 7-12 business days

• Europe: 7–12 business days

• Australia & Asia-Pacific: 7–12 business days

You’ll receive a tracking number as soon as your order leaves our facility. Delivery windows are estimates and may extend during holidays or carrier disruptions.

International Duties & Taxes

• Orders ship from the USA. International customers are responsible for any customs, duties, or import fees. Customs inspections can add time to delivery.

Order Changes & Cancellations

• You may request an address change or cancellation until the order enters processing.

• If we’re able to intercept and cancel before processing, a $20 transaction fee per order applies.

• Once an order is marked Processing/Accepted, it cannot be edited or canceled.

Returns

• We offer 30-day returns. Items must be unopened, unused, and in the original packaging.

• Customer is responsible for return shipping.

• Start a return by emailing tryveloure@gmail.com with your order number. We’ll send the return address and instructions.

• Once received and inspected, approved refunds are issued to the original payment method within 10 business days.

Questions? Reach us anytime at tryveloure@gmail.com.

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Step-by-Step Return Process

1️⃣ Email us at tryveloure@gmail.com with your order number, name, product, and reason for return. Use subject line: Refund Request.
2️⃣ Our team will respond (usually within 24 hours) with the return address and instructions.
3️⃣ Ship your item back to us. Once we receive it, we will inspect it.
4️⃣ Refund issued. If approved, you’ll receive an email confirmation and your money will be deposited back into your account.